Adaptive Appointment Systems with Patient Preferences
نویسندگان
چکیده
منابع مشابه
Adaptive Appointment Systems with Patient Preferences
P satisfaction with an appointment system when they attempt to book a nonurgent appointment is affected by their ability to book with a doctor of choice and to book an appointment at a convenient time of day. For medical conditions requiring urgent attention, patients want quick access to a familiar physician. For such instances, it is important for clinics to have open slots that allow same-da...
متن کاملOnline Supplement to: Adaptive Appointment Systems with Patient Preferences
Let vectors α(t) = (α1(t), · · · , α l m(t)) and β (t) = (β 1(t), · · · , β l b(t)) denote estimated panel l physician and time-block acceptance probabilities after the tth update. We assume that each patient’s PCP is always acceptable to him/her and set αl(t) = 1 for each l and t. This is not a requirement of our model but rather a reasonable assumption in the application domain. It does simpl...
متن کاملAdaptive dynamic programming algorithms for sequential appointment scheduling with patient preferences
OBJECTIVES A well-developed appointment system can help increase the utilization of medical facilities in an outpatient department. This paper outlines the development of an appointment system that can make an outpatient department work more efficiently and improve patient satisfaction level. METHODS A Markov decision process model is proposed to schedule sequential appointments with the cons...
متن کاملAppointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables
This study had two aims: to measure patient preferences for medical appointment reminder systems and to assess the predictive value of patient usage and familiarity with other service providers contacting them on responsiveness to appointment reminder systems. We used a cross-sectional design wherein patients' at an urban, primary-care clinic ranked various reminder systems and indicated their ...
متن کاملScheduling Hemodialysis Patients with Patient Preferences
Nowadays, outpatient providers are struggling to reduce the current costs and improve the service quality. A part of the outpatient service provider is a hemodialysis department with expensive supplies and equipment. Therefore, in the present paper, the scheduling of hemodialysis patients with their preferences has been studied. The aim of scheduling hemodialysis patients in this study is to mi...
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ژورنال
عنوان ژورنال: Manufacturing & Service Operations Management
سال: 2011
ISSN: 1523-4614,1526-5498
DOI: 10.1287/msom.1110.0332